CANCELLATION & REFUND POLICY
Effective date: [DD Month YYYY]
4.1 General Rule
Because bakery products can be prepared specifically for an order and may be perishable or time-sensitive, cancellation eligibility may depend on whether preparation has started and how close the order is to its scheduled delivery.
4.2 Recommended Business Rules — CONFIRM BEFORE PUBLICATION
> Replace the following placeholders with the owner's approved commercial policy. Do not publish unconfirmed values.
Customer cancellation before preparation
Cancellation requested before [X hours / preparation cutoff] may be eligible for a full refund, subject to the applicable payment/refund process.
Cancellation after preparation begins
Once preparation or customisation has started, the order may not be eligible for a full refund except where required by applicable law or where The Truffle Cakes approves an exception.
Failed delivery due to customer information
If delivery fails because the customer provided an incorrect address, unavailable recipient or unreachable phone number, additional delivery/rescheduling conditions may apply.
Damaged / incorrect order
If an order arrives damaged, incorrect or materially different from what was ordered, the customer should contact The Truffle Cakes as soon as reasonably possible and provide relevant photographs/details if requested.
Refund timeline
Approved refunds will be initiated through the applicable payment/refund method. The time for the amount to appear in the customer's account may depend on the payment provider and banking system.
Business confirmation required:
- cancellation cutoff:
[X] - refund eligibility:
[details] - cancellation fee, if any:
[details] - replacement policy:
[details] - damaged-product reporting window:
[X hours] - refund processing target:
[X business days]
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