TERMS & CONDITIONS
Effective date: [DD Month YYYY]
3.1 About These Terms
These Terms & Conditions govern your use of the The Truffle Cakes website and your purchase of cakes, bouquets, add-ons and related products.
By using the website or placing an order, you agree to these Terms.
3.2 Product Information
We make reasonable efforts to display accurate product names, descriptions, images, prices and availability.
Because cakes, decorations, flowers, toppings and other handmade products may be prepared individually, the final product may have minor visual differences from website images while remaining consistent with the selected product and specifications.
3.3 Prices
Prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.
Any applicable delivery charge, additional product charge, add-on charge, tax or other disclosed charge will be shown before order confirmation.
The applicable price is the price presented at the relevant checkout step, subject to correction of obvious errors and applicable law.
3.4 Product Availability
Products, variants and add-ons are subject to availability.
If an ordered product becomes unavailable or cannot be prepared as requested, the business may contact the customer to arrange a suitable alternative, rescheduling or refund as applicable.
3.5 Customer-Provided Information
You are responsible for providing accurate delivery information, contact details and personalisation instructions.
Incorrect or incomplete information may cause delay or failed delivery.
3.6 Orders
An order becomes binding according to the confirmation process displayed by the website.
The business may contact the customer where information is incomplete, payment is not confirmed, an item is unavailable or an operational issue affects fulfilment.
3.7 Payments
Online payments are processed using the payment gateway presented during checkout.
The Truffle Cakes does not request your card PIN, CVV or OTP through customer support channels.
3.8 Cancellation, Refunds and Replacements
Cancellation and refund rights are governed by the separate Cancellation & Refund Policy.
Because some bakery products are made to order, cancellation eligibility may depend on preparation status and the time remaining before delivery.
3.9 Intellectual Property
Website content including brand assets, graphics, copy, photographs, illustrations, UI and software is owned by or licensed to The Truffle Cakes and may not be copied or reused without permission, except where permitted by law.
3.10 Prohibited Use
You must not:
- interfere with website security;
- attempt unauthorised access;
- submit malicious code;
- misuse payment functionality;
- impersonate another person;
- use the website for unlawful activity; or
- attempt to disrupt or overload the service.
3.11 Changes
Products, prices, availability, website features and these Terms may change from time to time. The latest published version applies to future website use and orders as legally appropriate.
3.12 Contact
[LEGAL BUSINESS NAME]
Email: [support@domain.com]
Phone/WhatsApp: [number]
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